Return and Exchange Policy

We strive to ensure that you’re happy with your purchase. However, if you wish to return or exchange an item, please follow the guidelines below:

Eligibility for Return or Exchange:

Items must be returned within 14 days of receiving the order.
Products must be in original, unused condition with tags attached and no signs of wear, washing, or damage.
Sale items are final and cannot be returned or exchanged unless defective.

How to Return or Exchange:

Contact Us: Email ferozabrandio@gmail.com with your order number and reason for the return/exchange.
Prepare Your Item: Pack the item securely in the original packaging (or similar) to prevent damage in transit.
Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
Inspection: Once we receive your return, our team will inspect the product to ensure it meets the return criteria.
Refund/Exchange Processing: If eligible, we will process the refund to your original payment method within 7-10 business days. For exchanges, we will dispatch the new item within the same time frame, subject to availability.

Defective or Incorrect Items:

If you received a damaged or incorrect item, contact us immediately at ferozabrandio@gmail.com for assistance. We will cover the return shipping and ensure a replacement or full refund.

Non-Returnable Items:

Customized or personalized products.
Items marked as “Final Sale.”

Refund Timeline:

Refunds may take 7-10 business days to appear on your statement, depending on your payment provider.

For any questions, feel free to reach out at ferozabrandio@gmail.com.